Jefferson County Sheriff's Office

The intent of the Jefferson County Sheriff's Office customer service survey is to gain insight into the sheriff's office from the eyes of our customers-the citizens we serve. This customer survey is for an overall evaluation of sheriff's office operations and as a tool to monitor our delivery of services.

Initial Contact
Case #

1. How did you contact the sheriff's office?
911
Business Line
Other

2. Was the phone answered promptly?
Yes
No
Comments

3. Was the purpose of your contact addressed promptly and courteously?
Yes
No
Comments

4. How would you rate the initial contact?
Excellent
Good
Fair
Poor
No opinion
Comments

5. How would you rate the on-scene arrival time to your request for service?
Excellent
Good
Fair
Poor
No Opinion
Comments

6. Did the sheriff's representative show concern for your individual situation?
Yes
No
Comments

7. How would you rate the courtesy of the sheriff's office representative(s) on the scene?
Excellent
Good
Fair
Poor
No Opinion
Comments

8. How would you rate our field representative's ability to resolve your situation?
Excellent
Good
Fair
Poor
No Opinion
Comments

9. Was the sheriff's office representative neat and well dressed?
Yes
No

Investigator Contact If your case required an investigator please answer questions 10 thru 16, if not go to question 17.
10. Did you receive a post card identifying the investigator assigned to your case?
Yes
No
Comments

11. Did the investigator show concern for the situation and for you as a victim?
Yes
No
Comments

12. Are you satisfied with the investigators explanation of what to reasonably expect from this investigation and any subsequent prosecution?
Yes
No
Comments

13. Were you kept informed of the progress of your case?
Yes
No
Comments

14. Please rate your overall satisfaction with the investigation:
Excellent
Good
Fair
Poor
No Opinion
Comments

15. How do you rate the sheriff's office overall service to you in this situation?
Excellent
Good
Fair
Poor
No Opinion
Comments

16. How could the sheriff's office have improved their service to you in this incident?


Overall Evaluation
17. How would you rate the sheriff's office overall service to you in this situation?
Excellent
Good
Fair
Poor
No Opinion
Comments

18. How could the sheriff's office have improved their service to you in this incident?


19. How safe is it to walk in your neighborhood/community at night?
Very Safe
Safe
Somewhat Safe
Unsafe
Very Unsafe

20. Please identify the primary concerns regarding CRIMINAL activity in your neighborhood/community or on your street/road. ( Please write in your neighborhood/street/road)
Burglary/Theft
Drugs
Gangs
Vandalism
Violent Crime
Comments

21. Please indicate your primary concern regarding nuisance activity in your neighborhood or on your street/road:


22. Were you given the opportunity to sign up for C.O.N.E.S (Community Oriented Notification E Mail System)?
Yes
No
(To sign up click on the CONES link on the left menu)